These data protection regulations were last updated on 9 October 2023.
Data collection on our website
Who is responsible for the collection of data on this website? The data processing on this website is performed by the website operator whose contact details are stated in the Legal Notice of this website or in section 2 of this document.
How we collect your data
Firstly, the data we collect are those you submit to us. Such data may include, for example, information entered into a contact form or emails sent to us. Other data are collected automatically by our IT systems when you visit our website. These are primarily technical data (e.g. internet browser, operating system or the time the page was accessed). These data are collected automatically as soon as you visit our website.
How we use your data
Part of the data is collected to ensure that the website works flawlessly. Other data may be used to analyse your user behaviour. Data that you submit through a contact form on our website is used to deal with your issues and to answer your questions. In case of an application for a job as an employee we store your data for 2 months; for longer periods data is stored only with the consent of the applicant. In cases of requests for a cleaning party, to become a sales advisor or to become a VIP customer, we will forward your data to the sales advisor mentioned by you; If you have not mentioned a sales advisor we will forward your data to a sales advisor in your vicinity because these cases are being taken care of by our sales advisors.
Your rights regarding your personal data
You have the right to receive information about the origin, the recipients and the purpose of your personal data stored with us. This information may be requested at any time and free of charge. Furthermore, you have the right to request rectification, blocking or erasure of these data as well as the right to object to and restrict the processing of your data. Apart from that, you have the right to data portability. If you would like to exercise any of the aforementioned rights or have any further questions concerning the topic of data protection, you may always get in touch with us using the address stated in the Legal Notice. Moreover, you are entitled to file a complaint with the competent supervisory authority.
Analysis tools and third-party tools
When visiting our website, your surfing behaviour can be analysed statistically. This is done, above all, by means of cookies and so-called analysis programmes. The analysis of your surfing behaviour is usually performed anonymously. You can object to this analysis or prevent it by not using certain tools. Details regarding this matter are stated in section "3. Data collection on our website".
You can object to this analysis. Information about your objection options is included in this Privacy Notice.
2. General information and mandatory information
As the operator of these pages, we take the protection of your personal data very seriously and comply with all applicable data protection legislation (especially the EU General Data Protection Regulation (GDPR) and Swiss Federal Act on Data Protection (FADP). Within the scope of the FADP, all references to the GDPR are to be read as a reference to the corresponding article of the FADP. We treat your personal data as confidential as well as in compliance with the statutory data protection regulations and this Privacy Notice.
Different personal data are collected when you use this website (compare section 1 and 3). Personal data are data that may identify you. The present Privacy Notice contains explanations on the data we collect and why we use them. Furthermore, it explains the reasons and purposes of this collection.
We point out that online data transmission (e.g. when communicating by email) can be subject to security loopholes. It is not possible to fully protect your data from being accessed by third parties.
Information regarding the party responsible
The parties responsible i.e. the controller for the data processing on this website are:
JEMAKO International GmbH
Telefon: +49 (0) 2872 8080
JEMAKO Schweiz AG
Telephone: +41 (0)44 285 75 30
The party responsible is the natural person or legal entity that solely decides upon the purposes and means of the processing of personal data (e.g. names, email addresses or the like).
Revocation of your consent to data processing
Many data processing operations cannot be performed unless you have given your explicit consent. You may always revoke any consent you have given. All you have to do is send an informal notification (e.g. in writing or by email) to the party responsible mentioned above. The lawfulness of the processing that occurred before submission of your revocation remains unaffected.
Right to file a complaint with the competent supervisory authority
In the event of any infringements of the data protection regulations, the data subject has the right to file a complaint with the competent supervisory authority. The responsible supervisory authority for the operator of this site with regard to data protection issues is the State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia (www.ldi.nrw.de) or, for those affected from Switzerland if the violation occurred in Switzerland, the Federal Data Protection and Information Commissioner in Bern (www.EDOEB.admin.ch). For further information on the competent supervisory authorities, please contact the appointed data protection officer.
Right to data portability
You have the right to receive the data we process by automated means – either on the basis of your consent or in performance of a contract – in a commonly used and machine-readable format. Furthermore, you are entitled to have these data transmitted to a third party. If you request that your data be transmitted directly to another party responsible, this is done where technically feasible.
Access, blocking, erasure, restriction, objection
Within the framework of the applicable legal provisions, you have the right to receive free information about your personal data stored with us as well as about their origin, the recipients and the purposes of their processing. Where applicable, you have the right to rectification, blocking or erasure of these data as well as the right to restriction of processing. Furthermore, you can always object to the processing of your data. If you would like to exercise any of the aforementioned rights or have any further questions concerning the topic of data protection, you may always get in touch with us using the address stated in the Legal Notice.
Upon request, the party responsible will confirm that the data subject's personal data have been rectified or deleted or that their processing has been restricted, provided that this is feasible and not associated with a disproportionally high effort.
No promotional emails
Third parties are expressly prohibited from using the contact details published within the framework of our obligation to provide a legal notice for the purpose of sending us unsolicited advertising and information materials. The operators of the pages expressly reserve the right to take legal action in the event of receiving unsolicited advertising, e.g. by means of spam emails.
Data Protection Officer
The following party was appointed External Data Protection Officer by JEMAKO International GmbH:
SILA Consulting GmbH
Herr Roland Nießing
Weseler Straße 9
3. Data collection on our website
Use of the website
The processing of data in connection with your use of the website is limited to data required for the operation, provision and security of the website and the services on it and for web analysis purposes. When you access our website (and the services via our website), the following information about your device may be collected automatically: IP address, operating system, device type, browser name and version, date and time of access, address of the website from which you were directed to our website (if applicable), etc. The processing is based on our legitimate interest to operate and secure our website and services, especially for security reasons, to ensure the stability and integrity of our systems (Art. 6 para. 1 lit. f GDPR). In addition, we may, on the basis of our legitimate interest (Art. 6 para, 1 lit. f GDPR), conduct basic web analysis in order to optimise the website with regard to user-friendliness and to gain insights into the use of our website and services.
We contact you via various channels, e.g., when you fill in contact forms or similar forms on our website, send us emails or use other electronic (or printed) means of communication through which data may be exchanged. If you fill in our contact forms, send us an email or other form of electronic message (or a message in paper form such as a letter), we collect information such as your name, email address (or other form of communication identifier such as a messenger nickname), your telephone number, the subject line, the content of the message, the applicable metadata and any other information you disclose in your communication with us. We use this information to respond to your enquiry and any further questions relating to the provision of our services (Art. 6 para. 1 lit. b GDPR) and other related questions and matters based on the content of your communication with us (Art. 6 para. 1 lit. a GDPR). We store these data in order to document our communication with you, for training purposes, for quality assurance, for follow-up enquires (Art. 6 para. 1 lit. f GDPR) and for regulatory purposes (Art. 6 para. 1 lit. c GDPR).
To some extent, our websites use so-called cookies. Cookies do not cause any damage to your computer, nor do they contain any viruses. Cookies are used to increase the user friendliness, effectiveness and security of our offer. Cookies are small text files that are stored on your computer by your browser. Most of the cookies we use are so-called "session cookies". They are deleted automatically once you have exited our website. Other cookies remain stored on your device until deleted by you. These cookies allow us to recognise your browser when you re-visit our website. You can change your browser settings so that you will be informed whenever cookies are being installed. You may accept cookies on a case-by-case basis, enable them for certain cases only, disable them in general or activate their automatic deletion when closing the browser. If you disable the cookies, the functionality of this website may be restricted. Cookies required for performing the electronic communication process or providing certain features requested by you (e.g. shopping cart) will be stored on the basis of Art. 6 Sec. 1 lit f GDPR. The website operator has a legitimate interest in storing cookies to ensure that their services are provided in a technically sound and optimised manner. To the extent that other cookies are stored (e.g. cookies that analyse your surfing behaviour), these are referred to separately in this Privacy Notice.
Server log files
The following information is automatically collected and stored in so-called server log files by the site provider and automatically transmitted to us by your browser:
- Browser type and version
- Operating system
- Referrer URL
- Host name of the accessing computer
- Time of the server request
- IP address
In this context, we respect the settings of the so-called DNT header (Do Not Track header). These are to be found in the privacy settings of all common browsers.
The cookies are stored on the basis of Art. 6 Sec. 1 lit f GDPR. The website operator has a legitimate interest in the anonymous analysis of the user behaviour to improve both their online offer and their marketing activities. The information on the use of this website generated by the cookie will not be disclosed to third parties. You can keep the cookies from being saved by changing the settings of your browser software. We point out that, in this case, you may not be able to use all the functions of this website. If you disagree with the storage and use of your data, you have the option to disable the storage and use.
We use LamaPoll as a processor – a technology of Lamano GmbH & Co. KG, Prenzlauer Allee 36G, 10405 Berlin – to conduct online surveys and disclose personal data to it in this context. LamaPoll is a web service for creating and conducting surveys. LamaPoll provides technical infrastructure and software solutions that enable its customers to securely create, conduct and evaluate online surveys. The business operations of LamaPoll expressly do not include the data trade, transferring or selling data to third parties or any other use of data. JEMAKO International GmbH and JEMAKO Schweiz AG remain responsible for the data.
You can find further information on the data privacy of our service provider LamaPoll at www.lamapoll.de/Support/Datenschutz.
Transmission of virtual shopping cart data and digital contents to a sales partner
Other than within the framework of the use of the virtual shopping cart, we do not transmit any personal data to third parties. The contents of the virtual shopping cart are transmitted to the sales partner selected by you within the scope of the contract initiation.
The data will not be transmitted outside this scope.
Your data will only be processed on servers operated by JEMAKO International GmbH, Germany. This can be done by JEMAKO Produktionsgesellschaft mbH, Germany, within the framework of order processing or order data processing. If it is necessary for procedures concerning Switzerland, your personal data will be passed on to JEMAKO Schweiz AG, Lavaterstrasse 40, 8002 Zurich, Switzerland, for further processing of your orders or enquiries. In addition, your personal data will not be processed outside the European Union and Switzerland, with the exception of the use of third-party software in accordance with the following provisions. All personal data processing activities of the companies of the JEMAKO Group mentioned here are carried out for the purposes mentioned here and in accordance with and in compliance with the provisions resulting from this data protection declaration. We also take all measures necessary to ensure the protection of your data. Your data will not be passed on to third parties for advertising purposes, for example.
The basis of this data processing is Art. 6 Sec. 1 lit. b GDPR, which permits the processing of data when necessary for the performance of a contract or precontractual measures.
Except in the cases set out in the "cookies", "server log files" and "analysis" sections, no data will remain stored once you have exited the website or when the virtual shopping cart is being forwarded to a sales partner.
As regards the handling of cookies, especially with regard to the deletion of the data collected by them, we refer to the "cookies" section of this Privacy Notice.
The sales partner you selected in connection with the virtual shopping cart is bound by the data protection regulations of their home country. In this regard, we refer to the privacy notice on the sales partner's website.
We refer to the data subject rights mentioned in section 2. Orders cannot be processed unless the personal data of the data subject are collected and processed.
Secure data transmission
JEMAKO ensures the secure transmission of your data by means of SSL and/or TLS (Secure Sockets Layer / Transport Layer Security) encryption. However, although no one can guarantee absolute protection, we secure our website and other systems by means of technical and organisational measures to protect your data against loss, destruction, access, modification or distribution by unauthorised persons.
This page includes third-party software solutions. If you use these, your data will also be processed by these third parties in accordance with the following instructions. The person responsible for this site usually has no influence on this. You use the third-party software at your own risk.
This page uses the map service Google Maps via an API. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transferred to a Google server in the USA and stored there. The person responsible for this website has no influence on this data transfer to Google Maps.
The use of Google Maps is in the interest of an attractive presentation of our online offers and to make it easy to find the places indicated by us on the website, especially for the sales adviser search. This represents a legitimate interest in terms of Art. 6 para. 1 lit. f GDPR.
You can find more information on the handling of user data in Google's data protection declaration: https://policies.google.com/privacy?hl=en&gl=en.
In addition, you can find further information regarding the measures taken by Google in connection with the international transfer of data here: https://policies.google.com/privacy/frameworks?hl=de.
Our website uses plugins from Google’s YouTube site. The operator of this website is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.
If you visit one of our pages equipped with a YouTube plugin and click on a video, a connection to the YouTube servers is established. The YouTube server is informed which of our pages you have visited. If you are logged into your YouTube account, you allow YouTube to associate your surfing behaviour directly with your personal YouTube profile. You can prevent this by logging out of your YouTube account.
We maintain an online presence with the social media providers mentioned here, through which we communicate with active customers and other interested parties in order to inform them about our products.
We would like to point out that user data can be processed outside the European Union or Switzerland. This can pose risks for you as a user, as for example the enforcement of your rights as a user could be made more difficult. In the privacy statements linked below, you will find information on how these social media providers ensure adequate data protection for transfers abroad.
The processing of users' personal data is carried out on the basis of our legitimate interest in effective communication with users in terms of Art. 6 para. 1 lit. f. GDPR. If the users are asked by the social media providers to give their consent to the processing of data, for example by activating a checkbox or confirming a button, the legal basis of the processing is consent pursuant to Art. 6 para. 1 lit. a. GDPR.
For details of the respective processing and possible objections (opt-out), we refer to the links of the social media providers which are mentioned below.
In the event of requests for information and the assertion of user rights, we would like to point out that these can most effectively be asserted directly against the social media providers, since only they have access to the user data and can take appropriate steps and provide information. If you still need support, however, you can contact us. We will use our influence with the social media providers as part of our data protection responsibility to help you enforce your rights.
Users' data can be processed on Facebook for market research and advertising purposes. Thus, for example, user profiles can be created from the user behaviour and the resulting interests of the users. The user profiles make it possible, for example, to place advertisements inside and outside of Facebook that are likely to correspond to the interests of the users. Cookies in which the user's usage behaviour is stored are usually stored on the user's computer for this purpose. This can also be done by Facebook if you do not have your own profile on Facebook and/or are not logged in. In addition, the user profiles may also store data that is stored independently of the user's devices used, especially if the user is a member of Facebook and logged in there.
Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland)
- Opt-out: https://www.facebook.com/settings?tab=ads
Instagram (Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA)
4. Changes to this Privacy Notice
Considering any legislative amendments, we regularly adapt our Privacy Notice to our services and requirements. Hence, we may change this Privacy Notice at our own discretion at any time and without prior notice. Please check the JEMAKO website from time to time to remain up to date with regard to such changes. It is your responsibility to regularly check the JEMAKO website for changes, especially before submitting any personal data.